Privacy Policy

1. Introduction

JJ Roofing ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at jj-roofing.online, submit a service request, or communicate with us.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Your name, email address, phone number, and property address.
• Service Information: Details about your roofing needs, property type, and project preferences.
• Communication Data: Records of your correspondence with us, including emails, phone calls, and text messages.
• Usage Data: Information about how you access and use our website, including IP address, browser type, and device information.

3. How We Collect Information

We collect information through:

• Direct submissions via our online service request form
• Email communications sent to support@jj-roofing.online
• Phone and text message conversations
• Cookies and similar tracking technologies on our website

4. How We Use Your Information

We use the information we collect to:

• Process and respond to your service requests
• Provide estimates, schedule inspections, and coordinate roofing services
• Communicate with you about your project, appointments, and updates
• Send service-related notifications via email, phone, or SMS (with your consent)
• Improve our website and customer service
• Comply with legal obligations

5. SMS Communications & Text Messaging

With your express consent, JJ Roofing may send you text messages (SMS/MMS) regarding:

• Service request confirmations and updates
• Appointment reminders and scheduling notifications
• Project status updates
• Post-service follow-up and satisfaction surveys

Message Frequency: Message frequency varies based on your service needs. You may receive up to 4 messages per week during active projects.

Opt-Out: You can opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance.

Rates: Message and data rates may apply based on your carrier plan.

Carriers Supported: All major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and their affiliates are supported. Carriers are not liable for delayed or undelivered messages.

6. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

8. Your Privacy Rights

Depending on your state of residence, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications and SMS messages
• Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at support@jj-roofing.online.

9. State-Specific Privacy Rights

California Residents (CCPA/CPRA): You have the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of personal information. We do not sell personal information.

Virginia Residents (VCDPA): You have rights to access, correct, delete, and obtain a copy of your personal data, as well as the right to opt out of targeted advertising and data sales.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Cookies & Tracking Technologies

We may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page with an updated effective date.

13. Contact Us

JJ Roofing
206 East 87th Street
Chicago, Illinois 60619
Email: support@jj-roofing.online